Shipping Policy
Last updated: April 11 2024
I am committed to providing a seamless and efficient shipping experience for my valued customers. Please review my shipping policy below to understand the details regarding the shipment of your purchased items.
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Order Processing Time
I strive to process and ship all orders within 5 business days from the date of purchase. Business days refer to Monday through Friday, excluding weekends and public holidays. Please note that order processing time does not include shipping transit time. This does not apply to custom orders.
Shipping Methods
I offer various shipping methods to ensure your order reaches you in a timely manner. The available shipping options will be displayed during the checkout process, and you can select the option that best suits your needs. The shipping methods I offer may include standard shipping, expedited shipping, or other carrier-specific options.
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Shipping Rates
Shipping rates are calculated based on the weight, dimensions, destination, and selected shipping method of your order. The shipping costs will be displayed at the checkout before you finalize your purchase. I occasionally offer free shipping promotions, which will be clearly communicated on my website or through promotional materials.
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Order Tracking
Once your order is shipped, I will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the respective carrier's website. Please allow some time for the tracking information to become available after receiving the tracking number.
Shipping Address
Please ensure that the shipping address provided during checkout is accurate and complete. I will not be held responsible for any delays or delivery issues arising from incorrect or incomplete shipping addresses. If you need to update your shipping address after placing an order, please contact me as soon as possible.
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International Shipping
For international orders, please fill out a form HERE to get in contact with me.
Delivery Times
The delivery time of your order will depend on the shipping method selected and the destination. Please note that delivery times may vary due to factors beyond my control, such as customs clearance processes or unforeseen delays with the shipping carrier. I provide estimated delivery times based on the information provided by the carrier, but I cannot guarantee exact delivery dates.
Please keep in mind that during peak seasons, holidays, or promotional periods, there may be additional delays in processing and shipping orders. I appreciate your understanding and patience during such times.
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Contact Information
If you have any questions or need further assistance regarding my shipping policy, please don't hesitate to contact me. Fill out a form HERE and I will respond as quickly as possible.
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Note: I reserve the right to modify or update this shipping policy at any time without prior notice. Please review this policy periodically for any changes.
Return Policy
Returns accepted for 7 days
Customer provides return shipping
No restocking fee
No final sale items
Last updated: April 11, 2024
I strive to ensure your complete satisfaction with every purchase you make from my online store. I understand that sometimes an item may not meet your expectations or may require a return or refund. Please carefully read and understand my return and refund policy outlined below.
I accept returns for eligible items within 30 days from the date of purchase. To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Please note that final sale, customized, and commissioned items cannot be returned.
To initiate a return, please follow these steps:
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Fill out a form HERE within 7 days of receiving your order to request a return. Please provide your order number, the item(s) you wish to return, and the reason for the return.
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I will provide you with a return authorization (RA) number and further instructions on how to proceed.
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Pack the item(s) securely in the original packaging, including all accessories and documentation that were included with the original shipment.
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Ship the item(s) back to us using a trackable shipping method of your choice. Please note that the customer is responsible for the return shipping costs.
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Once I receive and inspect the returned item(s), I will process your refund.
Refunds
Upon receiving and inspecting the returned item(s), I will notify you via email regarding the approval or rejection of your refund. If approved, I will initiate a refund to your original method of payment. Please note that shipping costs are non-refundable.
Depending on your payment provider, it may take some time for the refund to be credited to your account.
Exchanges
I currently do not offer direct exchanges for returned items. If you would like a different item, color, or size, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact me within 48 hours of receiving your order. I will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
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Contact Information
If you have any questions or need further assistance regarding my return and refund policy, please don't hesitate to contact me. Fill out a form HERE and I will respond as quickly as possible.
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Note: I reserve the right to modify or update this return and refund policy at any time without prior notice. Please review this policy periodically for any changes.
Privacy Policy
Last updated: April 11 2024
This Privacy Policy describes how this site collects, uses, discloses, and protects the personal information of users ("you" or "your") who visit or make purchases through my website, www.maddymcgill.com ("the Site"). By using my Site, you consent to the practices outlined in this Privacy Policy.
Information Collected
a. Personal Information: When you visit my Site, create an account, or make a purchase, certain personal information may be collected, such as your name, email address, shipping address, billing information, and contact details.
b. Usage Information: Non-personally identifiable information about your interaction with my Site may be collected, including IP address, browser type, device information, pages visited, and referring/exit pages.
Use of Information
a. The collected information may be used to provide, maintain, and improve my products, services, and Site functionality.
b. Personal information may be used for order processing, shipping, customer support, and communication regarding your purchase or account.
c. I may use your email address to send you promotional materials, updates, and newsletters which you may opt out of at any time.
d. Non-personally identifiable information may be used for statistical analysis, to diagnose technical issues, and to enhance your browsing experience.
Information Sharing
a. Your personal information may be shared with trusted third-party service providers who assist in operating my site, such as payment processors, shipping carriers, and marketing platforms.
b. I may disclose personal information if required by law, court order, or government regulations, or to protect my rights, property, or safety.
c. In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
Cookies and Tracking Technologies
a. My Site uses cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and personalize content. You can control cookie preferences through your browser settings.
Data Security
a. I implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.
b. However, no method of transmission over the internet or electronic storage is 100% secure. I cannot guarantee absolute data security.
Third-Party Links
a. My Site may contain links to third-party websites or services. I am not responsible for the privacy practices or content of such websites. I encourage you to review their respective privacy policies.
Children's Privacy
a. My Site is not intended for children under the age of 13. I do not knowingly collect personal information from individuals under 13 years of age. If you believe I have inadvertently collected such information, please contact me to request its deletion.
Your Rights
a. You have the right to access, modify, or delete your personal information. You can manage your account settings or contact me to exercise these rights.
b. Your personal information will be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Changes to Privacy Policy
a. I reserve the right to update or modify this Privacy Policy at any time. The revised version will be effective upon posting
Do not sell or share my personal information
Last updated: April 11 2024
As described in my Privacy Policy, your personal information may be collected from your interactions with my website, including through cookies and similar technologies. This personal information may also be shared with third parties, including advertising partners. This is done in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in my privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing," or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit my website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, this will be treated as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
To opt out of the “sale” or “sharing” of your personal information collected using cookies and other device-based identifiers as described above, you must be browsing from one of the applicable US states referred to above.
Terms of Service
Last updated: April 11 2024
Thank you for visiting my website. These Terms of Service outline the terms and conditions that govern your use of my online store maddymcgill.com and the purchase of products from my shop. By accessing or using my website, you agree to comply with these Terms of Service. Please read them carefully before placing an order.
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Use of the Website​
a. You must be at least 18 years old or the legal age of majority in your jurisdiction to use the Website.
b. You agree to provide accurate and up-to-date information when creating an account or making a purchase.
c. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Product Information and availability
a. I make every effort to provide accurate and up-to-date product information on my website. However, I do not warrant that the product descriptions, images, or other content on our website are error-free or complete.
b. I reserve the right to modify, update, or discontinue any product at any time without prior notice.
Orders, Pricing and Payments
a. By placing an order through the Website, you are making an offer to purchase the selected products or services.
b. All prices are listed in US dollars and do not include applicable taxes, shipping, or handling fees.
c. I reserve the right to refuse or cancel any order at my discretion, including but not limited to orders with incorrect pricing or product information.
d. Payments must be made using the available payment methods provided on the Website. By providing your payment information, you represent and warrant that you have the legal right to use the selected payment method.
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Order Confirmation, Shipping and Delivery
a. I strive to process and ship orders within the timeframe specified in my Shipping Policy. However, shipping times may vary depending on factors beyond my control. I will make reasonable efforts to notify you of any delays or issues that may affect your order.
b Please refer to my Shipping Policy for information on shipping methods, rates, and delivery times.
Returns and Refunds
a. Please refer to my Return and Refund Policy for information on my policies and procedures regarding returns, exchanges, and refunds.
Intellectual Property
a. All content on my Website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Maddy McGill and is protected by applicable copyright, trademark, and other intellectual property laws.
b. You may not reproduce, modify, distribute, or republish any content from the Website without my prior written consent. Please contact me to request this consent.
Limitation of Liability
a. I shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of my website or the purchase of products from my site.
b. I do not guarantee that my website will be error-free, uninterrupted, or free of viruses or other harmful components. You are responsible for implementing appropriate measures to protect your devices and data.
Governing Law and Jurisdiction
a. These Terms shall be governed by and construed in accordance with the laws of the state of Kentucky, United States, without regard to its conflict of laws principles.
b. Any legal action or proceeding arising out of or relating to these Terms or your use of the Website shall be exclusively brought in the state or federal courts located in Kentucky.
Modifications to the Terms
a. I reserve the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website.
b. It is your responsibility to review these Terms periodically for any changes.
Severability
a. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
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If you have any questions or concerns regarding these Terms of Service, please contact me HERE.
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